Return & Refund Policy

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at hello@gethairwise.com.
If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at hello@gethairwise.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll take care of it promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products

  • Hair care and personal care products (for hygiene and safety reasons)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-refundable.

If you’re unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to get the item you want is to return your current item.
Once your return is approved, you may place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days, without providing any reason.

Returned items must meet the same conditions:

  • Unused and unworn

  • Original packaging and tags intact

  • Proof of purchase required

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at hello@gethairwise.com.